1. Introduction

This Refund and Cancellation Policy explains your rights and obligations when purchasing services from SourceGSM Services Ltd via our website https://source-gsm.com (the "Site"). It complies with EU consumer protection laws, including the Consumer Rights Directive.

2. Right of Withdrawal

2.1 Withdrawal Period
You have the right to withdraw from your contract within 14 days without giving any reason. This period starts from the day the contract is concluded.

2.2 How to Exercise Your Right
To exercise this right, notify us via an unequivocal statement (e.g., email or postal letter) before the 14-day withdrawal period expires. You may use the model withdrawal form below but it is not required.

2.3 Model Withdrawal Form
(Complete and return only if you wish to withdraw)

To: SourceGSM Services Ltd
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: contact@source-gsm.com

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:

Service ordered:
Order received on:
Order ID (if available):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notified on paper):
Date:

Alternatively, you may contact us directly via:
• WhatsApp: Chat with us
• Telegram: @Source_Gsm

3. Effects of Withdrawal

3.1 Refund Process
If you withdraw within 14 days and the service has not started, we will refund all payments received, including standard delivery costs, within 14 days of your notice. We will use the original payment method without fees.

3.2 Services Already Performed
If you asked us to start the service within the withdrawal period, you must pay for the portion provided up to withdrawal.

4. Refund Eligibility at Source-GSM

At Source-GSM, refunds are only granted under these strict conditions:

• The service was not delivered correctly or failed due to our internal issues.
• The order was placed incorrectly or mistakenly on our part (wrong service delivered).

We do not refund for the following reasons:

• You ordered the wrong service by mistake (please contact us before ordering if unsure).
• Delays caused by external sources, manufacturers, or suppliers. Refunds will only be processed once the source/manufacturer approves or refunds the order.
• Misunderstanding of the service details or functionality. Please contact us beforehand to clarify.

5. Cancellation Before Service Delivery

If you want to cancel before the service starts, contact our support immediately. If the order has not been processed, you will receive a full refund.

If the order is already being processed, cancellation may incur fees. We will inform you clearly before confirming any cancellation.

6. How to Request a Refund or Cancellation

Please contact us via:

• Email: contact@source-gsm.com
• Phone: +212601029610
• Contact form: https://source-gsm.com/contact

Include your order number, purchase date, service description, and reason for refund or cancellation.

7. Processing Time for Refunds

We process refund requests within 5 business days. Once approved, refunds are returned using the original payment method and may take 5–10 additional business days to appear, depending on your bank.

8. Contact Information

SourceGSM Services Ltd
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: contact@source-gsm.com
Phone: +212601029610

Last updated: June 6, 2025